Trustco Bank: Went in to refi a mortgage I had secured a year...
A Trustco Bank customer review by GetHuman user ~mkiefer from November 6th, 2017
Background on ~mkiefer's case
GetHuman: ~mkiefer - can you tell our other Trustco Bank customers when your case took place?
~mkiefer: Yeah. It was morning, on October 29th.
GetHuman: Did you reach out to Trustco Bank, and if so, how?
GetHuman: And which of these common Trustco Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~mkiefer a list of common Trustco Bank problems)
~mkiefer: "Question" was why I was trying to call.
~mkiefer's review of Trustco Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Trustco Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mkiefer: Went in to refi a mortgage I had secured a year earlier and walked out after starting app process for a refi and a HELOC. Told * to * weeks to close...it has been more than * mos and numerous emails and phone calls later...they flat out ****!!!
GetHuman: Let's quantify your experience contacting Trustco Bank. On a scale of 1 to 5, how easy is it go get help on a Trustco Bank problem?
~mkiefer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mkiefer: I'd give them a one out of five on communication.
GetHuman: And what about Trustco Bank's ability to quickly and effectively address your problem?
~mkiefer: For that I would say one out of five.
GetHuman: And finally- any advice for other Trustco Bank customers?
~mkiefer: Call them early in the day or late. Don't forget any personal or account information you might need for Trustco Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mkiefer taken from his Trustco Bank customer service problem that occurred on October 29th, 2017.