Trustco Bank: Kept dialing the **** line and it kept saying t...
A Trustco Bank customer review by GetHuman user ~Old Senior from November 10th, 2017
Background on ~Old Senior's case
GetHuman: ~Old Senior - can you tell our other Trustco Bank customers when your case took place?
~Old Senior: Yes. It was late at night, on November 3rd.
GetHuman: Did you reach out to Trustco Bank, and if so, how?
GetHuman: And which of these common Trustco Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Old Senior a list of common Trustco Bank problems)
~Old Senior: "Setup an account" was why I was trying to call.
~Old Senior's review of Trustco Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Trustco Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Old Senior: Kept dialing the **** line and it kept saying to contact the same number I was on.*Bank issued a bill pay check when I didn't have sufficent funds and by error sent out twice. I cancelled it and they charged me $** when they show it to be a $** charge.They said it was my error so they wouldn't remove the charge even being an old customer with no other problems.
GetHuman: Let's quantify your experience contacting Trustco Bank. On a scale of 1 to 5, how easy is it go get help on a Trustco Bank problem?
~Old Senior: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Old Senior: I'd give them a two out of five on communication.
GetHuman: And what about Trustco Bank's ability to quickly and effectively address your problem?
~Old Senior: For that I would say one out of five.
GetHuman: And finally- any advice for other Trustco Bank customers?
~Old Senior: Call them early in the day or late. Don't forget any personal or account information you might need for Trustco Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Old Senior taken from his Trustco Bank customer service problem that occurred on November 3rd, 2017.