Tucson Water: I was on hold for almost an Hour, and I Never g...
A Tucson Water customer review by GetHuman user ~michele from November 26th, 2017
Background on ~michele's case
GetHuman: ~michele - can you tell our other Tucson Water customers when your case took place?
~michele: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Tucson Water, and if so, how?
GetHuman: And which of these common Tucson Water customer issues best describes the reason you wanted to talk to them?
(Shows ~michele a list of common Tucson Water problems)
~michele: "Change appointment" was why I was trying to call.
~michele's review of Tucson Water customer service
GetHuman: So how would you sum up your experience for GetHuman's Tucson Water customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~michele: I was on hold for almost an Hour, and I Never got through to the billing Department.I called back * different times the same day, and NEVER got to speak to am agent about my bill!! Horrible Service!! Impossible!!
GetHuman: Let's quantify your experience contacting Tucson Water. On a scale of 1 to 5, how easy is it go get help on a Tucson Water problem?
~michele: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~michele: I'd give them a one out of five on communication.
GetHuman: And what about Tucson Water's ability to quickly and effectively address your problem?
~michele: For that I would say four out of five.
GetHuman: And finally- any advice for other Tucson Water customers?
~michele: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Tucson Water to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~michele taken from his Tucson Water customer service problem that occurred on November 20th, 2017.