Tuff Supplies.com: Rating should be ZERO. Same as last complaint...
A Tuff Supplies.com customer review by GetHuman user ~Paula from November 11th, 2017
Background on ~Paula's case
GetHuman: ~Paula - can you tell our other Tuff Supplies.com customers when your case took place?
~Paula: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Tuff Supplies.com, and if so, how?
GetHuman: And which of these common Tuff Supplies.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Paula a list of common Tuff Supplies.com problems)
~Paula: "Warranty claim" was why I was trying to call.
~Paula's review of Tuff Supplies.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tuff Supplies.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paula: Rating should be ZERO. Same as last complaint, I ordered and was lied to about shipping date, then only partial order received. Now four weeks later, NO REFUND - NO PRODUCT. They must be a very small company. No customer support. they never answer phone and take forever to answer an email. Supposedly the Accounting Dept. (what a joke)has been issuing my refund for over a week. I have a claim filed at PayPal
GetHuman: Let's quantify your experience contacting Tuff Supplies.com. On a scale of 1 to 5, how easy is it go get help on a Tuff Supplies.com problem?
~Paula: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paula: I'd give them a one out of five on communication.
GetHuman: And what about Tuff Supplies.com's ability to quickly and effectively address your problem?
~Paula: For that I would say three out of five.
GetHuman: And finally- any advice for other Tuff Supplies.com customers?
~Paula: Call them early in the day or late. Don't forget any personal or account information you might need for Tuff Supplies.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paula taken from his Tuff Supplies.com customer service problem that occurred on November 8th, 2017.