Tupperware: Great customer service. I have a cup with a li...
A Tupperware customer review by GetHuman user ~Ann Onymous from November 28th, 2017
Background on ~Ann Onymous's case
GetHuman: ~Ann Onymous - can you tell our other Tupperware customers when your case took place?
~Ann Onymous: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Tupperware, and if so, how?
GetHuman: And which of these common Tupperware customer issues best describes the reason you wanted to talk to them?
(Shows ~Ann Onymous a list of common Tupperware problems)
~Ann Onymous: "Warranty claim" was why I was trying to call.
~Ann Onymous's review of Tupperware customer service
GetHuman: So how would you sum up your experience for GetHuman's Tupperware customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ann Onymous: Great customer service. I have a cup with a lid where the lid split last night. I knew Tupperware has a lifetime guarantee. The cup is at least * years old, but I thought they might still be making it. They are. They are sending a new cup and lid which is supposed to arrive in * weeks. There is a $*.** shipping fee that they waived since it was the first replacement I have ever called for. The customer service rep who helped me knew what he was doing, was very polite and efficient. I was happy with my call.
GetHuman: Let's quantify your experience contacting Tupperware. On a scale of 1 to 5, how easy is it go get help on a Tupperware problem?
~Ann Onymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ann Onymous: I'd give them a two out of five on communication.
GetHuman: And what about Tupperware's ability to quickly and effectively address your problem?
~Ann Onymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Tupperware customers?
~Ann Onymous: Call them early in the day or late. Don't forget any personal or account information you might need for Tupperware to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ann Onymous taken from his Tupperware customer service problem that occurred on November 24th, 2017.