TurboTax: *st Agent said she had to put me on hold to "re...
A TurboTax customer review by GetHuman user GetHuman-375207 from November 27th, 2017
Background on GetHuman-375207's case
GetHuman: GetHuman-375207 - can you tell our other TurboTax customers when your case took place?
GetHuman-375207: Yeah. It was middle of the night, on November 24th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375207 a list of common TurboTax problems)
GetHuman-375207: "Track My Refund" was why I was trying to call.
GetHuman-375207's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375207: *st Agent said she had to put me on hold to "research" my issue. But instead, she sent me back to the wait-in-call-line again (waited for * hr before I realized they are NEVER going to answer this line)**nd call: Agent started telling me the TurboTax drama -I asked that she please not share any Turbotax drama, but no! She insited that I know "they hired *** more people to help customers" - OH LORD! I swear - whats' with the excuses? What's with the poor planning? Is it the Twinkies, Devil dogs - good drugs or WHAT?
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
GetHuman-375207: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375207: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
GetHuman-375207: For that I would say three out of five.
GetHuman: And finally- any advice for other TurboTax customers?
GetHuman-375207: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375207 taken from his TurboTax customer service problem that occurred on November 24th, 2017.