TurboTax: I had hardly any wait time, but the representat...
A TurboTax customer review by GetHuman user ~dah008 from November 21st, 2017
Background on ~dah008's case
GetHuman: ~dah008 - can you tell our other TurboTax customers when your case took place?
~dah008: Yeah. It was late at night, on November 13th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~dah008 a list of common TurboTax problems)
~dah008: "Technical support" was why I was trying to call.
~dah008's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dah008: I had hardly any wait time, but the representative wasn't able to answer my question. He said I had to wait on the IRS to do something before we could even see what the problem is. I asked if I could just see how to fix it now because I knew what was wrong, and I could fix it if it got rejected in the future so I could avoid having to call back. He said no, and that I needed to call back. Understandable, but a little frustrating.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~dah008: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dah008: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~dah008: For that I would say four out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~dah008: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dah008 taken from his TurboTax customer service problem that occurred on November 13th, 2017.