TurboTax: I spoke with Jane at this number. She was very...
A TurboTax customer review by GetHuman user ~Georgia Girl from November 21st, 2017
Background on ~Georgia Girl's case
GetHuman: ~Georgia Girl - can you tell our other TurboTax customers when your case took place?
~Georgia Girl: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Georgia Girl a list of common TurboTax problems)
~Georgia Girl: "Track My Refund" was why I was trying to call.
~Georgia Girl's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Georgia Girl: I spoke with Jane at this number. She was very patient and knowledgeable. She resolved my problem and verified with additional support and documentation that we had the correct solution.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Georgia Girl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Georgia Girl: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Georgia Girl: For that I would say three out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Georgia Girl: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Georgia Girl taken from his TurboTax customer service problem that occurred on November 19th, 2017.