TurboTax: Lydia, beyond any doubt, was the most helpful o...
A TurboTax customer review by GetHuman user ~gcellist from November 21st, 2017
Background on ~gcellist's case
GetHuman: ~gcellist - can you tell our other TurboTax customers when your case took place?
~gcellist: Yeah. It was morning, on November 20th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~gcellist a list of common TurboTax problems)
~gcellist: "Can't Access Account" was why I was trying to call.
~gcellist's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gcellist: Lydia, beyond any doubt, was the most helpful of any customer service representative I have ever dealt with. She was patient, knew the software and did everything possible to succesfully resolve my issues. She is the "crown jewel" among Turbo Tax customer service reresentatives. I hope that her managers appreciate this extraordinary customer service representative.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~gcellist: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gcellist: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~gcellist: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~gcellist: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gcellist taken from his TurboTax customer service problem that occurred on November 20th, 2017.