TurboTax: Turbo Tax offered a special to file my federal...
A TurboTax customer review by GetHuman user ~gynger from November 20th, 2017
Background on ~gynger's case
GetHuman: ~gynger - can you tell our other TurboTax customers when your case took place?
~gynger: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~gynger a list of common TurboTax problems)
~gynger: "Complaint" was why I was trying to call.
~gynger's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gynger: Turbo Tax offered a special to file my federal and state income taxes for **.**. The process was easy but when I was checking out, they up charged me **.** for my state and **.** for audit defense. I tried to correct it myself but couldn't. I then contacted customer service who said they could waive the **.** and the ** but they couldn't waive the **.** audit defense. What a rip off. Go directly to the IRS and your State to file your returns....Classic bait and switch!
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~gynger: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gynger: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~gynger: For that I would say four out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~gynger: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gynger taken from his TurboTax customer service problem that occurred on November 12th, 2017.