TurboTax: Used the system of requesting a call back. Some...
A TurboTax customer review by GetHuman user ~Annoyed on hold from November 26th, 2017
Background on ~Annoyed on hold's case
GetHuman: ~Annoyed on hold - can you tell our other TurboTax customers when your case took place?
~Annoyed on hold: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed on hold a list of common TurboTax problems)
~Annoyed on hold: "Refund a Charge" was why I was trying to call.
~Annoyed on hold's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed on hold: Used the system of requesting a call back. Someone called after about an hour and promptly put me on hold, where I'm still waiting, listening to tinny music and watching my cell phone minutes tick away. Terrible service!
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Annoyed on hold: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed on hold: I'd give them a four out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Annoyed on hold: For that I would say one out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Annoyed on hold: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed on hold taken from his TurboTax customer service problem that occurred on November 19th, 2017.