TurboTax: Very professional, patient and instructions wer...
A TurboTax customer review by GetHuman user ~New Smyrna Mom from November 21st, 2017
Background on ~New Smyrna Mom's case
GetHuman: ~New Smyrna Mom - can you tell our other TurboTax customers when your case took place?
~New Smyrna Mom: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~New Smyrna Mom a list of common TurboTax problems)
~New Smyrna Mom: "Return issue" was why I was trying to call.
~New Smyrna Mom's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~New Smyrna Mom: Very professional, patient and instructions were clear. Took about ** minutes to resolve problem due to user errors. Representative was excellent. This is what customer service should be!
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~New Smyrna Mom: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~New Smyrna Mom: I'd give them a three out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~New Smyrna Mom: For that I would say two out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~New Smyrna Mom: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~New Smyrna Mom taken from his TurboTax customer service problem that occurred on November 16th, 2017.