Turkish Airlines: Agent was attentive and efficient, however for...

A Turkish Airlines customer review by GetHuman user ~travel agent from November 22nd, 2017

Background on ~travel agent's case

GetHuman: ~travel agent - can you tell our other Turkish Airlines customers when your case took place?
~travel agent: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
~travel agent: I used the 800-874-8875 number I found for on the GetHuman Turkish Airlines customer phone number page I was on: Turkish Airlines Customer Service Phone Number
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~travel agent a list of common Turkish Airlines problems)
~travel agent: "Frequent flyer program" was why I was trying to call.

~travel agent's review of Turkish Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~travel agent: Agent was attentive and efficient, however for certain words it was very difficult to clarify...I asked for seat assignments.
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~travel agent: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~travel agent: I'd give them a five out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~travel agent: For that I would say five out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~travel agent: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~travel agent taken from his Turkish Airlines customer service problem that occurred on November 14th, 2017.

Turkish Airlines

3.00 of 5 stars | 92 reviews

~travel agent's Turkish Airlines Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Turkish Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Turkish Airlines in any way.

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