Turkish Airlines: calls are never answered after a certain time...
A Turkish Airlines customer review by GetHuman user ~samy daniel from November 23rd, 2017
Background on ~samy daniel's case
GetHuman: ~samy daniel - can you tell our other Turkish Airlines customers when your case took place?
~samy daniel: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~samy daniel a list of common Turkish Airlines problems)
~samy daniel: "Lost Baggage" was why I was trying to call.
~samy daniel's review of Turkish Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~samy daniel: calls are never answered after a certain time, staff has very poor English & require extensive customer service training.
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~samy daniel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~samy daniel: I'd give them a three out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~samy daniel: For that I would say four out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~samy daniel: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~samy daniel taken from his Turkish Airlines customer service problem that occurred on November 19th, 2017.