Turkish Airlines: Customer service person was very helpful* he pr...

A Turkish Airlines customer review by GetHuman user ~Traveler from November 23rd, 2017

Background on ~Traveler's case

GetHuman: ~Traveler - can you tell our other Turkish Airlines customers when your case took place?
~Traveler: Yes I can. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
~Traveler: I used the 800-874-8875 number I found for on the GetHuman Turkish Airlines customer phone number page I was on: Turkish Airlines Customer Service Phone Number
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Traveler a list of common Turkish Airlines problems)
~Traveler: "Cancel or change flight" was why I was trying to call.

~Traveler's review of Turkish Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Traveler: Customer service person was very helpful* he provided information to clarify reason why TA's website did not allow me to see my info (neither did the website provide a phone number in the US where I could get in touch with them --it only provided a number in Turkey, which I called but nobody answered). He also made my seat allocation. I was frustrated with TA's website lack of info, but this customer associate saved the day.
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~Traveler: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Traveler: I'd give them a one out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~Traveler: For that I would say five out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~Traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Traveler taken from his Turkish Airlines customer service problem that occurred on November 20th, 2017.

Turkish Airlines

3.00 of 5 stars | 92 reviews

~Traveler's Turkish Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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