Turkish Airlines: after input of my member *...recording comes on...

A Turkish Airlines customer review by GetHuman user ~not happy from November 23rd, 2017

Background on ~not happy's case

GetHuman: ~not happy - can you tell our other Turkish Airlines customers when your case took place?
~not happy: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
~not happy: I used the 800-874-8875 number I found for on the GetHuman Turkish Airlines customer phone number page I was on: Turkish Airlines Customer Service Phone Number
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy a list of common Turkish Airlines problems)
~not happy: "Change flight" was why I was trying to call.

~not happy's review of Turkish Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy: after input of my member *...recording comes on. "we are experiencing difficulties, Call back later...(dial tone)
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~not happy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy: I'd give them a two out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~not happy: For that I would say five out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~not happy: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy taken from his Turkish Airlines customer service problem that occurred on November 22nd, 2017.

Turkish Airlines

3.00 of 5 stars | 92 reviews

~not happy's Turkish Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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