Turkish Airlines: Woman who helped me gave me information I alrea...

A Turkish Airlines customer review by GetHuman user ~anonymous from November 17th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other Turkish Airlines customers when your case took place?
~anonymous: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
~anonymous: I used the 800-874-8875 number I found for on the GetHuman Turkish Airlines customer phone number page I was on: Turkish Airlines Customer Service Phone Number
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Turkish Airlines problems)
~anonymous: "Delayed Flight" was why I was trying to call.

~anonymous's review of Turkish Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Woman who helped me gave me information I already had received via email and to which I had replied via email. She said email again and if I had not been helped within ** hours to call again. I will try email again, but I feel Turkish Air is "stonewalling" us and doesn't want to provide us compensation for our luggage which they lost in February ****!!
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Turkish Airlines customer service problem that occurred on November 9th, 2017.

Turkish Airlines

3.00 of 5 stars | 92 reviews

~anonymous's Turkish Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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