Turkish Airlines: It is now ***pm on the *th of August, I am now...
A Turkish Airlines customer review by GetHuman user ~Jonathan Talley from November 17th, 2017
Background on ~Jonathan Talley's case
GetHuman: ~Jonathan Talley - can you tell our other Turkish Airlines customers when your case took place?
~Jonathan Talley: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Jonathan Talley a list of common Turkish Airlines problems)
~Jonathan Talley: "Delayed Flight" was why I was trying to call.
~Jonathan Talley's review of Turkish Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jonathan Talley: It is now ***pm on the *th of August, I am now waiting in Istanbul airport and I plan to be in the airport till *:**am. In all I will be in Istanbull airport ** hours.**When I booked my ticket, the flight on the same day was full. I read on the internet that if you have over ** hours transit between flights then you will be put up free of charge in a hotel. i went to the desk and they said they wouldn't put me up because of the booked flight between mine. That is not what it said on the website. It said if there are over ** hours, not over ** hours if......**One of the only reasons I flew Turkish airlines is that i would be able to show and relax on my way to New York. I am disappointed in your airline I feel I was lied to. The manager at the Turkish desk in the airport said he agreed with me but still would give me what was promised.**I fly internationally yearly and most of the people I work with in the middle east also do. I do not plan on reporting good things about your airline o
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~Jonathan Talley: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jonathan Talley: I'd give them a three out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~Jonathan Talley: For that I would say two out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~Jonathan Talley: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jonathan Talley taken from his Turkish Airlines customer service problem that occurred on November 8th, 2017.