U.S. Passport Agency: Customer Service rep, Brandon, was offended (hi...
A U.S. Passport Agency customer review by GetHuman user ~skhart from November 26th, 2017
Background on ~skhart's case
GetHuman: ~skhart - can you tell our other U.S. Passport Agency customers when your case took place?
~skhart: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to U.S. Passport Agency, and if so, how?
GetHuman: And which of these common U.S. Passport Agency customer issues best describes the reason you wanted to talk to them?
(Shows ~skhart a list of common U.S. Passport Agency problems)
~skhart: "File a report" was why I was trying to call.
~skhart's review of U.S. Passport Agency customer service
GetHuman: So how would you sum up your experience for GetHuman's U.S. Passport Agency customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skhart: Customer Service rep, Brandon, was offended (his words not mine) that I asked for the call to be escalated to a mgr. Mgr did speak with me after ** minutes, Julie stated she send an urgent email for contact back. Still haven't received phone call two hours later!
GetHuman: Let's quantify your experience contacting U.S. Passport Agency. On a scale of 1 to 5, how easy is it go get help on a U.S. Passport Agency problem?
~skhart: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skhart: I'd give them a one out of five on communication.
GetHuman: And what about U.S. Passport Agency's ability to quickly and effectively address your problem?
~skhart: For that I would say five out of five.
GetHuman: And finally- any advice for other U.S. Passport Agency customers?
~skhart: Call them early in the day or late. Don't forget any personal or account information you might need for U.S. Passport Agency to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skhart taken from his U.S. Passport Agency customer service problem that occurred on November 23rd, 2017.