U.S. Passport Agency: Following the menu system resulted in * minutes...
A U.S. Passport Agency customer review by GetHuman user ~Whimsical Traveler from November 22nd, 2017
Background on ~Whimsical Traveler's case
GetHuman: ~Whimsical Traveler - can you tell our other U.S. Passport Agency customers when your case took place?
~Whimsical Traveler: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to U.S. Passport Agency, and if so, how?
GetHuman: And which of these common U.S. Passport Agency customer issues best describes the reason you wanted to talk to them?
(Shows ~Whimsical Traveler a list of common U.S. Passport Agency problems)
~Whimsical Traveler: "Complaint" was why I was trying to call.
~Whimsical Traveler's review of U.S. Passport Agency customer service
GetHuman: So how would you sum up your experience for GetHuman's U.S. Passport Agency customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Whimsical Traveler: Following the menu system resulted in * minutes of beeping followed by a disconnect. Following the tip for hitting * a few times (*) after * for English, I was connected within two minutes. Staff were pleasant and helpful- I had a question about the speed of application and sending in additional info.
GetHuman: Let's quantify your experience contacting U.S. Passport Agency. On a scale of 1 to 5, how easy is it go get help on a U.S. Passport Agency problem?
~Whimsical Traveler: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Whimsical Traveler: I'd give them a one out of five on communication.
GetHuman: And what about U.S. Passport Agency's ability to quickly and effectively address your problem?
~Whimsical Traveler: For that I would say two out of five.
GetHuman: And finally- any advice for other U.S. Passport Agency customers?
~Whimsical Traveler: Call them early in the day or late. Don't forget any personal or account information you might need for U.S. Passport Agency to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Whimsical Traveler taken from his U.S. Passport Agency customer service problem that occurred on November 18th, 2017.