U.S. Passport Agency: It was very efficient and to the point. They tr...
A U.S. Passport Agency customer review by GetHuman user ~Adan Noriega from November 27th, 2017
Background on ~Adan Noriega's case
GetHuman: ~Adan Noriega - can you tell our other U.S. Passport Agency customers when your case took place?
~Adan Noriega: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to U.S. Passport Agency, and if so, how?
GetHuman: And which of these common U.S. Passport Agency customer issues best describes the reason you wanted to talk to them?
(Shows ~Adan Noriega a list of common U.S. Passport Agency problems)
~Adan Noriega: "Local services" was why I was trying to call.
~Adan Noriega's review of U.S. Passport Agency customer service
GetHuman: So how would you sum up your experience for GetHuman's U.S. Passport Agency customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adan Noriega: It was very efficient and to the point. They transfered me to a supervisor who could help me report my passport was stolen.
GetHuman: Let's quantify your experience contacting U.S. Passport Agency. On a scale of 1 to 5, how easy is it go get help on a U.S. Passport Agency problem?
~Adan Noriega: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adan Noriega: I'd give them a five out of five on communication.
GetHuman: And what about U.S. Passport Agency's ability to quickly and effectively address your problem?
~Adan Noriega: For that I would say four out of five.
GetHuman: And finally- any advice for other U.S. Passport Agency customers?
~Adan Noriega: Call them early in the day or late. Don't forget any personal or account information you might need for U.S. Passport Agency to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adan Noriega taken from his U.S. Passport Agency customer service problem that occurred on November 22nd, 2017.