U.S. Passport Agency: have a issue with a expedited Application that...

A U.S. Passport Agency customer review by GetHuman user ~upsad Parent from November 26th, 2017

Background on ~upsad Parent's case

GetHuman: ~upsad Parent - can you tell our other U.S. Passport Agency customers when your case took place?
~upsad Parent: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to U.S. Passport Agency, and if so, how?
~upsad Parent: I used the 877-487-2778 number I found for on the GetHuman U.S. Passport Agency customer phone number page I was on: U.S. Passport Agency Customer Service Phone Number
GetHuman: And which of these common U.S. Passport Agency customer issues best describes the reason you wanted to talk to them?
(Shows ~upsad Parent a list of common U.S. Passport Agency problems)
~upsad Parent: "Complaint" was why I was trying to call.

~upsad Parent's review of U.S. Passport Agency customer service

GetHuman: So how would you sum up your experience for GetHuman's U.S. Passport Agency customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upsad Parent: have a issue with a expedited Application that is showing up processing as Routine all you hear from them is wait a few days but no change.
GetHuman: Let's quantify your experience contacting U.S. Passport Agency. On a scale of 1 to 5, how easy is it go get help on a U.S. Passport Agency problem?
~upsad Parent: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upsad Parent: I'd give them a five out of five on communication.
GetHuman: And what about U.S. Passport Agency's ability to quickly and effectively address your problem?
~upsad Parent: For that I would say four out of five.
GetHuman: And finally- any advice for other U.S. Passport Agency customers?
~upsad Parent: Call them early in the day or late. Don't forget any personal or account information you might need for U.S. Passport Agency to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upsad Parent taken from his U.S. Passport Agency customer service problem that occurred on November 23rd, 2017.

U.S. Passport Agency

3.08 of 5 stars | 81 reviews

~upsad Parent's U.S. Passport Agency Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like U.S. Passport Agency, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with U.S. Passport Agency in any way.

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