U.S. Passport Agency: I don't think they know what customer service i...

A U.S. Passport Agency customer review by GetHuman user GetHuman-254044 from November 16th, 2017

Background on GetHuman-254044's case

GetHuman: GetHuman-254044 - can you tell our other U.S. Passport Agency customers when your case took place?
GetHuman-254044: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to U.S. Passport Agency, and if so, how?
GetHuman-254044: I used the 877-487-2778 number I found for on the GetHuman U.S. Passport Agency customer phone number page I was on: U.S. Passport Agency Customer Service Phone Number
GetHuman: And which of these common U.S. Passport Agency customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-254044 a list of common U.S. Passport Agency problems)
GetHuman-254044: "File a report" was why I was trying to call.

GetHuman-254044's review of U.S. Passport Agency customer service

GetHuman: So how would you sum up your experience for GetHuman's U.S. Passport Agency customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-254044: I don't think they know what customer service is. I just needed to verify what was still needed on my passport application to get it processed because I'm traveling in * weeks.*I had sent in the docs with * weeks before travel, submitted a request for email status updates, and finally received a letter stating I needed to supply additional info this week (wk *). Here is what I was told:***. status doesn't mean status. they would be sending me an email once the passport was mailed. I would think an email would have gotten them the info sooner, and would shorten processing time.**. the rep would only say that, if the letter said that they need something, that's what they need. he would not check to verify.**. rep would not verify that I would be able to get my passport in the next * weeks (it's been * since I applied, normal processing is * - * weeks) and said that I can upgrade the processing for an additional $**.**Anyone else think that the US Passport office causes the delays
GetHuman: Let's quantify your experience contacting U.S. Passport Agency. On a scale of 1 to 5, how easy is it go get help on a U.S. Passport Agency problem?
GetHuman-254044: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-254044: I'd give them a one out of five on communication.
GetHuman: And what about U.S. Passport Agency's ability to quickly and effectively address your problem?
GetHuman-254044: For that I would say four out of five.
GetHuman: And finally- any advice for other U.S. Passport Agency customers?
GetHuman-254044: Call them early in the day or late. Don't forget any personal or account information you might need for U.S. Passport Agency to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-254044 taken from his U.S. Passport Agency customer service problem that occurred on November 12th, 2017.

U.S. Passport Agency

3.08 of 5 stars | 81 reviews

GetHuman-254044's U.S. Passport Agency Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like U.S. Passport Agency, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with U.S. Passport Agency in any way.

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