U.S. Passport Agency: Horrible CSR. Tried to help my son with a probl...

A U.S. Passport Agency customer review by GetHuman user ~disgusted from November 20th, 2017

Background on ~disgusted's case

GetHuman: ~disgusted - can you tell our other U.S. Passport Agency customers when your case took place?
~disgusted: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to U.S. Passport Agency, and if so, how?
~disgusted: I used the 877-487-2778 number I found for on the GetHuman U.S. Passport Agency customer phone number page I was on: U.S. Passport Agency Customer Service Phone Number
GetHuman: And which of these common U.S. Passport Agency customer issues best describes the reason you wanted to talk to them?
(Shows ~disgusted a list of common U.S. Passport Agency problems)
~disgusted: "Local services" was why I was trying to call.

~disgusted's review of U.S. Passport Agency customer service

GetHuman: So how would you sum up your experience for GetHuman's U.S. Passport Agency customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgusted: Horrible CSR. Tried to help my son with a problem regarding his need for additional documentation. Spoke with CSR x *, both were rude, refused to help, one kept saying or hiding being it's a felony to talk to anyone but the applicant. But in the letter sent they say MY tax records would be sufficient proof. Horrible experience.
GetHuman: Let's quantify your experience contacting U.S. Passport Agency. On a scale of 1 to 5, how easy is it go get help on a U.S. Passport Agency problem?
~disgusted: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgusted: I'd give them a two out of five on communication.
GetHuman: And what about U.S. Passport Agency's ability to quickly and effectively address your problem?
~disgusted: For that I would say one out of five.
GetHuman: And finally- any advice for other U.S. Passport Agency customers?
~disgusted: Call them early in the day or late. Don't forget any personal or account information you might need for U.S. Passport Agency to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgusted taken from his U.S. Passport Agency customer service problem that occurred on November 13th, 2017.

U.S. Passport Agency

3.08 of 5 stars | 81 reviews

~disgusted's U.S. Passport Agency Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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