U.S. Passport Agency: I have a delayed birth certificate, and I calle...

A U.S. Passport Agency customer review by GetHuman user ~Nicole from November 18th, 2017

Background on ~Nicole's case

GetHuman: ~Nicole - can you tell our other U.S. Passport Agency customers when your case took place?
~Nicole: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to U.S. Passport Agency, and if so, how?
~Nicole: I used the 877-487-2778 number I found for on the GetHuman U.S. Passport Agency customer phone number page I was on: U.S. Passport Agency Customer Service Phone Number
GetHuman: And which of these common U.S. Passport Agency customer issues best describes the reason you wanted to talk to them?
(Shows ~Nicole a list of common U.S. Passport Agency problems)
~Nicole: "File a report" was why I was trying to call.

~Nicole's review of U.S. Passport Agency customer service

GetHuman: So how would you sum up your experience for GetHuman's U.S. Passport Agency customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nicole: I have a delayed birth certificate, and I called the passport agency and asked what documentation I needed to submit with my passport application. They told me I needed my book copy of my birth certificate that lists all the documentation used to apply for a birth certificate. It also states on the state website "If you were born in the United States and cannot present primary evidence of U.S. citizenship because your U.S. Birth Certificate was not filed within the first year of your birth, you may submit a Delayed U.S. Birth Certificate. A Delayed U.S. Birth Certificate filed more than one year after your birth may be acceptable if:** check image It lists the documentation used to create it (preferably early public records) and* check image It is signed by the birth attendant or lists an affidavit signed by the parents**If your Delayed U.S. Birth Certificate does not include these items, it should be submitted together with Early Public Records. " *My book copy lists all of t
GetHuman: Let's quantify your experience contacting U.S. Passport Agency. On a scale of 1 to 5, how easy is it go get help on a U.S. Passport Agency problem?
~Nicole: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nicole: I'd give them a two out of five on communication.
GetHuman: And what about U.S. Passport Agency's ability to quickly and effectively address your problem?
~Nicole: For that I would say three out of five.
GetHuman: And finally- any advice for other U.S. Passport Agency customers?
~Nicole: Call them early in the day or late. Don't forget any personal or account information you might need for U.S. Passport Agency to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nicole taken from his U.S. Passport Agency customer service problem that occurred on November 11th, 2017.

U.S. Passport Agency

3.08 of 5 stars | 81 reviews

~Nicole's U.S. Passport Agency Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like U.S. Passport Agency, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with U.S. Passport Agency in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!