UGG: Waited on hold for ** minutes just for the musi...
A UGG customer review by GetHuman user ~Lana from November 25th, 2017
Background on ~Lana's case
GetHuman: ~Lana - can you tell our other UGG customers when your case took place?
~Lana: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to UGG, and if so, how?
GetHuman: And which of these common UGG customer issues best describes the reason you wanted to talk to them?
(Shows ~Lana a list of common UGG problems)
~Lana: "Returns" was why I was trying to call.
~Lana's review of UGG customer service
GetHuman: So how would you sum up your experience for GetHuman's UGG customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lana: Waited on hold for ** minutes just for the music to stop and their system to hang up on me. Never even spoke to anyone! I purchased a pair as a gift, thank god I think they are UGGGLY cause I would never purchase for myself!
GetHuman: Let's quantify your experience contacting UGG. On a scale of 1 to 5, how easy is it go get help on a UGG problem?
~Lana: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lana: I'd give them a two out of five on communication.
GetHuman: And what about UGG's ability to quickly and effectively address your problem?
~Lana: For that I would say three out of five.
GetHuman: And finally- any advice for other UGG customers?
~Lana: Call them early in the day or late. Don't forget any personal or account information you might need for UGG to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lana taken from his UGG customer service problem that occurred on November 16th, 2017.