UGGAustralia.com: On hold ** mins, spoke, put on hold for ** mins...
A UGGAustralia.com customer review by GetHuman user ~John from November 25th, 2017
Background on ~John's case
GetHuman: ~John - can you tell our other UGGAustralia.com customers when your case took place?
~John: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to UGGAustralia.com, and if so, how?
GetHuman: And which of these common UGGAustralia.com customer issues best describes the reason you wanted to talk to them?
(Shows ~John a list of common UGGAustralia.com problems)
~John: "Make a purchase" was why I was trying to call.
~John's review of UGGAustralia.com customer service
GetHuman: So how would you sum up your experience for GetHuman's UGGAustralia.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John: On hold ** mins, spoke, put on hold for ** mins to cancel my order (idk why it took that long). Phone clicked, call ended. No email*call back. Even off-shore call centers do better...jeez
GetHuman: Let's quantify your experience contacting UGGAustralia.com. On a scale of 1 to 5, how easy is it go get help on a UGGAustralia.com problem?
~John: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John: I'd give them a one out of five on communication.
GetHuman: And what about UGGAustralia.com's ability to quickly and effectively address your problem?
~John: For that I would say three out of five.
GetHuman: And finally- any advice for other UGGAustralia.com customers?
~John: Call them early in the day or late. Don't forget any personal or account information you might need for UGGAustralia.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John taken from his UGGAustralia.com customer service problem that occurred on November 23rd, 2017.