My husband and I are long time UPMC Passavant c...

A UPMC customer review by GetHuman user GetHuman-107786 from November 17th, 2017

Background on GetHuman-107786's case

GetHuman: GetHuman-107786 - can you tell our other UPMC customers when your case took place?
GetHuman-107786: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to UPMC, and if so, how?
GetHuman-107786: I used the 800-854-1745 number I found for on the GetHuman UPMC customer phone number page I was on: UPMC Customer Service Phone Number
GetHuman: And which of these common UPMC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-107786 a list of common UPMC problems)
GetHuman-107786: "Track order" was why I was trying to call.

GetHuman-107786's review of UPMC customer service

GetHuman: So how would you sum up your experience for GetHuman's UPMC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-107786: My husband and I are long time UPMC Passavant customers. In fact we go back all the way when it was just North Hills Passavant. I would like to tell you about me recent phone call to the UPMC Passavant scheduling line. My wait was only about ten minutes but when my phone csll was answered the must grumpy,unhelpful person answered the phone.I had to ask her name since she did not say what it was. Her name was Darby and my service was terrible. She took more time to try and argue with me than she did helping me. I was very upset by this and I don't know what to do. I will try another hospital in hopes that i get better treatment.
GetHuman: Let's quantify your experience contacting UPMC. On a scale of 1 to 5, how easy is it go get help on a UPMC problem?
GetHuman-107786: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-107786: I'd give them a one out of five on communication.
GetHuman: And what about UPMC's ability to quickly and effectively address your problem?
GetHuman-107786: For that I would say four out of five.
GetHuman: And finally- any advice for other UPMC customers?
GetHuman-107786: Call them early in the day or late. Don't forget any personal or account information you might need for UPMC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-107786 taken from his UPMC customer service problem that occurred on November 13th, 2017.

UPMC

1.00 of 5 stars | 6 reviews

GetHuman-107786's UPMC Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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