UPMC: no communication--never got to talk to a person...

A UPMC customer review by GetHuman user GetHuman-40543 from November 23rd, 2017

Background on GetHuman-40543's case

GetHuman: GetHuman-40543 - can you tell our other UPMC customers when your case took place?
GetHuman-40543: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to UPMC, and if so, how?
GetHuman-40543: I used the 800-854-1745 number I found for on the GetHuman UPMC customer phone number page I was on: UPMC Customer Service Phone Number
GetHuman: And which of these common UPMC customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-40543 a list of common UPMC problems)
GetHuman-40543: "Change order" was why I was trying to call.

GetHuman-40543's review of UPMC customer service

GetHuman: So how would you sum up your experience for GetHuman's UPMC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-40543: no communication--never got to talk to a person--the same tape was repeated over and over each time I went to another connection
GetHuman: Let's quantify your experience contacting UPMC. On a scale of 1 to 5, how easy is it go get help on a UPMC problem?
GetHuman-40543: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-40543: I'd give them a one out of five on communication.
GetHuman: And what about UPMC's ability to quickly and effectively address your problem?
GetHuman-40543: For that I would say one out of five.
GetHuman: And finally- any advice for other UPMC customers?
GetHuman-40543: Call them early in the day or late. Don't forget any personal or account information you might need for UPMC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-40543 taken from his UPMC customer service problem that occurred on November 19th, 2017.

UPMC

1.00 of 5 stars | 6 reviews

GetHuman-40543's UPMC Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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