UPS: **********Unprofessional, Clueless, Rude, Disho...
A UPS customer review by GetHuman user ~Bucktown Born from November 17th, 2017
Background on ~Bucktown Born's case
GetHuman: ~Bucktown Born - can you tell our other UPS customers when your case took place?
~Bucktown Born: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Bucktown Born a list of common UPS problems)
~Bucktown Born: "Track item" was why I was trying to call.
~Bucktown Born's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bucktown Born: **********Unprofessional, Clueless, Rude, Dishonest, Unhelpful, Indifferent. One worker said we don't offer the service I asked for, when another worker, I believe the manager, corrected him and he left to go to the back of the store. Then Misquoted price for work already performed. Had to pay *x's price than was quoted. One worker made it to seem it was my fault and wouldn't listen to me. It's their responsibility to get accurate information to customers. He didn't let me finish speaking and dismissed me. He didn't apologize for his colleague's misquote. He brushed me off. He was too busy making dinner plans with a friend. Avoid if you could. I could write a lot more but I only am giving a brief overview. I will be taking my money to another local UPS. They don't seem to care about their customers. Well, if that's the case, good luck staying open. There are more than enough of businesses that can drown you out your pitiful services. Maybe that's one of the reasons your store us rarel
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Bucktown Born: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bucktown Born: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Bucktown Born: For that I would say three out of five.
GetHuman: And finally- any advice for other UPS customers?
~Bucktown Born: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bucktown Born taken from his UPS customer service problem that occurred on November 14th, 2017.