Called UPS customer service to find a long over...
A UPS customer review by GetHuman user ~KillingMe from November 20th, 2017
Background on ~KillingMe's case
GetHuman: ~KillingMe - can you tell our other UPS customers when your case took place?
~KillingMe: Yes I can. It was evening, on November 10th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~KillingMe a list of common UPS problems)
~KillingMe: "Delivery Issue" was why I was trying to call.
~KillingMe's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KillingMe: Called UPS customer service to find a long overdue package. When I asked if he was physically in the USA he initially sidestepped the question and then when I asked again he stated he was not. Referred to my package as "the baggage". Nice touch UPS. They still don't know where my package is. The customer service was useless. This is the last time they do this to me and my small business. I can't afford their *****-ups and lack of service. No more UPS for me until they can uphold their end of the contract.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~KillingMe: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KillingMe: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~KillingMe: For that I would say three out of five.
GetHuman: And finally- any advice for other UPS customers?
~KillingMe: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KillingMe taken from his UPS customer service problem that occurred on November 10th, 2017.