Called UPS to have talk about a package that I...

A UPS customer review by GetHuman user ~Anonymous from November 17th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other UPS customers when your case took place?
~Anonymous: Sure. It was late at night, on November 9th.
GetHuman: Did you reach out to UPS, and if so, how?
~Anonymous: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common UPS problems)
~Anonymous: "Make a shipment" was why I was trying to call.

~Anonymous's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Called UPS to have talk about a package that I ordered and I was not home when they made *st attempt. And i was also in the hospital for * days, so there was no way I could of been here for the *nd attempt..So I called UPS and told them that I was going to be in the hospital and the lady at UPS said okay, call us when you get out of hospital. So I called to have my package redelivered and they tell me now I have to come to the store to pick up my package..I do not drive and I have a seizure disorder and I cannot get out to get my package. The woman whoever I talked to did NOT want to help me in any means..Answer was: WE cannot do anything, etc etc etc..NO we cannot help you in anyway possible...Loved UPS but after this past experience with this last customer service representative..I will not deal with you guys anymore..NO compromise or nothing with me.*Did not want to help in any shape or matter..Very sad UPS!!!!!!!
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his UPS customer service problem that occurred on November 9th, 2017.


2.56 of 5 stars | 201 reviews

~Anonymous's UPS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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