UPS: Excellent Customer service on the phone call...
A UPS customer review by GetHuman user ~UPS Customer from November 20th, 2017
Background on ~UPS Customer's case
GetHuman: ~UPS Customer - can you tell our other UPS customers when your case took place?
~UPS Customer: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~UPS Customer a list of common UPS problems)
~UPS Customer: "Delivery Issue" was why I was trying to call.
~UPS Customer's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UPS Customer: Excellent Customer service on the phone call. The issue will require some follow-up from my local facility. he passed messgae on
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~UPS Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UPS Customer: I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~UPS Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS customers?
~UPS Customer: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UPS Customer taken from his UPS customer service problem that occurred on November 14th, 2017.