UPS: I called because although I have been home all...
A UPS customer review by GetHuman user ~Markhughes48 from November 10th, 2017
Background on ~Markhughes48's case
GetHuman: ~Markhughes48 - can you tell our other UPS customers when your case took place?
~Markhughes48: Yes I can. It was afternoon, on November 1st.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Markhughes48 a list of common UPS problems)
~Markhughes48: "Delivery Issue" was why I was trying to call.
~Markhughes48's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Markhughes48: I called because although I have been home all day, the UPS tracking info said that an attempt had been made (the driver left no sticker -- perhaps he didn't even get out of the truck). When I called, I eventually got a rep told me that the driver would come back later today. He never did. I called later and they said that no one would have told me that and that someone would call me on Monday to straighten it out. Um yeah, I got Saturday delivery so I wouldn't have to wait until Monday. Thanks for wasting my day UPS!
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Markhughes48: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Markhughes48: I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Markhughes48: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS customers?
~Markhughes48: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Markhughes48 taken from his UPS customer service problem that occurred on November 1st, 2017.