UPS: ran tracking * this morning said be here by noo...
A UPS customer review by GetHuman user ~harris trucking from November 20th, 2017
Background on ~harris trucking's case
GetHuman: ~harris trucking - can you tell our other UPS customers when your case took place?
~harris trucking: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~harris trucking a list of common UPS problems)
~harris trucking: "Track a Package" was why I was trying to call.
~harris trucking's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~harris trucking: ran tracking * this morning said be here by noon today! its * hours after that so i called this number and lady realy rude and hatfull!! said wll they got till after *pm to deliver . wow!! then y tract record say before noon ? and it shows it was n olney il . at * am and i live * miles from the ups packing there lol. i will never use ups again my comp will forshure use some one else next time!!!
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~harris trucking: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~harris trucking: I'd give them a one out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~harris trucking: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~harris trucking: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~harris trucking taken from his UPS customer service problem that occurred on November 13th, 2017.