UPS: I could understand them - they were either usel...

A UPS customer review by GetHuman user ~LM from November 21st, 2017

Background on ~LM's case

GetHuman: ~LM - can you tell our other UPS customers when your case took place?
~LM: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to UPS, and if so, how?
~LM: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~LM a list of common UPS problems)
~LM: "Lost package" was why I was trying to call.

~LM's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LM: I could understand them - they were either useless or just unwilling to help. They delivered my package to the wrong unit (big industrial complex). I called and had to explain the problem three times. I was sent to the same wrong department twice and on the last call I got a snotty rep who told me I had to go to the wrong address myself and ask for my package. She says the driver didn't know which unit to send it to (although the shipper says they put it on the label) so he it took it upon himself to deliver to the first person to open the door. No answer at the door when I tried to do their job for them.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~LM: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LM: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~LM: For that I would say two out of five.
GetHuman: And finally- any advice for other UPS customers?
~LM: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LM taken from his UPS customer service problem that occurred on November 12th, 2017.


2.56 of 5 stars | 201 reviews

~LM's UPS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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