UPS: I purchased an engagement ring and had planned...

A UPS customer review by GetHuman user GetHuman-250529 from November 20th, 2017

Background on GetHuman-250529's case

GetHuman: GetHuman-250529 - can you tell our other UPS customers when your case took place?
GetHuman-250529: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman-250529: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-250529 a list of common UPS problems)
GetHuman-250529: "Complaint" was why I was trying to call.

GetHuman-250529's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-250529: I purchased an engagement ring and had planned on proposing to my girlfriend of four years. I only ordered the ring online because there were no physical stores in my area that carried the type of ring she wanted. UPS came to my apartment with the ring on the **th, and upon finding that I wasn't home, they just gave it to my neighbor. I have no contact with any of my neighbors, and it was never brought to me.*It was then escalated to an investigation which has only now concluded. The only contact I had with UPS during the entire ordeal was when I took the initiative to call them, and this still resulted in nothing but a headache. They sent the driver who gave the package away to my house twice...both times he did not show up at the time I had requested so I wasn't even there. Instead he talked to my girlfriend about the engagement ring she wasn't even supposed to know about and tried to say he worked ** hours a week so he doesn't even remember what happened. Also tried to say he
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
GetHuman-250529: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-250529: I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
GetHuman-250529: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
GetHuman-250529: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-250529 taken from his UPS customer service problem that occurred on November 18th, 2017.


2.56 of 5 stars | 201 reviews

GetHuman-250529's UPS Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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