UPS: Your phone number didn't help--just gave me num...
A UPS customer review by GetHuman user ~david blye from November 14th, 2017
Background on ~david blye's case
GetHuman: ~david blye - can you tell our other UPS customers when your case took place?
~david blye: Yeah. It was middle of the night, on November 6th.
GetHuman: Did you reach out to UPS, and if so, how?
~david blye: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
Shows ~david blye a list of common UPS problems
~david blye: "Track item" was why I was trying to call.
~david blye's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~david blye: Your phone number didn't help--just gave me numbers to press. Goggle got me back to this number, but to press "*"
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~david blye: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~david blye: I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~david blye: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~david blye: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~david blye taken from his UPS customer service problem that occurred on November 6th, 2017.
2.56 of 5 stars | 201 reviewsUPS ReviewsUPS's Phone NumberAll UPS contact infoGeneral UPS customer service info
~david blye's UPS Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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