I will not use UPS unless there is no other del...

A UPS customer review by GetHuman user ~Business Owner in Lewisville, from November 18th, 2017

Background on ~Business Owner in Lewisville, 's case

GetHuman: ~Business Owner in Lewisville, - can you tell our other UPS customers when your case took place?
~Business Owner in Lewisville, : Yup. It was morning, on November 14th.
GetHuman: Did you reach out to UPS, and if so, how?
~Business Owner in Lewisville, : I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Business Owner in Lewisville, a list of common UPS problems)
~Business Owner in Lewisville, : "Change Delivery Address" was why I was trying to call.

~Business Owner in Lewisville, 's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Business Owner in Lewisville, : I will not use UPS unless there is no other delivery services available. Be my last choice. Not dependable at all. Do not count on your business on this company.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Business Owner in Lewisville, : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Business Owner in Lewisville, : I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Business Owner in Lewisville, : For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~Business Owner in Lewisville, : Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Business Owner in Lewisville, taken from his UPS customer service problem that occurred on November 14th, 2017.


2.56 of 5 stars | 201 reviews

~Business Owner in Lewisville, 's UPS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS in any way.

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