UPS: It's amazing reading these comments and realizi...

A UPS customer review by GetHuman user ~Marcia from November 19th, 2017

Background on ~Marcia's case

GetHuman: ~Marcia - can you tell our other UPS customers when your case took place?
~Marcia: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to UPS, and if so, how?
~Marcia: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Marcia a list of common UPS problems)
~Marcia: "Track a Package" was why I was trying to call.

~Marcia's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marcia: It's amazing reading these comments and realizing how utterly lost some people are. UPS workers are human, Humans make mistakes. I do believe they should refund people's money as they did not get what was promised but the pure anger is mind boggling. I understand dissapointment over a late parcel but if your holiday is "RUINED NOW" on the account of a late present then your issues are bigger then UPS. I really cant relate to all the anger...And I don't believe it's a child's anger and dissapointment either as they will forget about it in ** seconds while playing with other new toys. Give these people a break! MAD because they "Could have worked Christmas Day" truly shows one's character and is amazingly selfish! These workers have children, grandchildren and families they would like to spend time with too on Christmas, What if it was one of your family members? Exactly! My GOD this is not a catastrophic event! It is a late package!! Some of these people's comments clearly show how t
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Marcia: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marcia: I'd give them a three out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Marcia: For that I would say two out of five.
GetHuman: And finally- any advice for other UPS customers?
~Marcia: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marcia taken from his UPS customer service problem that occurred on November 13th, 2017.


2.56 of 5 stars | 201 reviews

~Marcia's UPS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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