UPS: My delivery was suppose to be yesterday. When I...
A UPS customer review by GetHuman user ~strainmickey from November 27th, 2017
Background on ~strainmickey's case
GetHuman: ~strainmickey - can you tell our other UPS customers when your case took place?
~strainmickey: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~strainmickey a list of common UPS problems)
~strainmickey: "Make a shipment" was why I was trying to call.
~strainmickey's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~strainmickey: My delivery was suppose to be yesterday. When I look at the tracking info it says that "I requested a new delivery date" I did not. Posting lies to CYA is not the way to do business. I'm being shipped another phone for a Monday delivery which is when I will receive the original package. Now I have to wait at home another day. But what really chaps my A** is the lie written on your website and not getting my package.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~strainmickey: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~strainmickey: I'd give them a one out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~strainmickey: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~strainmickey: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~strainmickey taken from his UPS customer service problem that occurred on November 22nd, 2017.