UPS: Request seems to have been understood with the...
A UPS customer review by GetHuman user ~ckp from November 1st, 2017
Background on ~ckp's case
GetHuman: ~ckp - can you tell our other UPS customers when your case took place?
~ckp: Yup. It was afternoon, on October 25th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~ckp a list of common UPS problems)
~ckp: "Overcharge/Strange charge" was why I was trying to call.
~ckp's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ckp: Request seems to have been understood with the intent to carry through. Very short wait using * prompt twice.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~ckp: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ckp: I'd give them a one out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~ckp: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~ckp: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ckp taken from his UPS customer service problem that occurred on October 25th, 2017.