UPS: This is the worse delivery company I have ever...

A UPS customer review by GetHuman user ~pixie7 from November 25th, 2017

Background on ~pixie7's case

GetHuman: ~pixie7 - can you tell our other UPS customers when your case took place?
~pixie7: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to UPS, and if so, how?
~pixie7: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
Shows ~pixie7 a list of common UPS problems
~pixie7: "Complaint" was why I was trying to call.

~pixie7's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pixie7: This is the worse delivery company I have ever had to encounter after initially missing the first attempt of delivery I called to change the delivery address to my work place I was assured the address had been changed after calling back to double check. As it turns out the change of address had not been actioned and UPS attempted to re deliver to the home address. This has then resulted in me taking a day off work to wait for my parcel as this company is totally in reliable. I hope I never have to receive anything via UPS very poor service and customer service not useful at all disgrace.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~pixie7: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pixie7: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~pixie7: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS customers?
~pixie7: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pixie7 taken from his UPS customer service problem that occurred on November 18th, 2017.

UPS

2.56 of 5 stars | 201 reviews
UPS ReviewsUPS's Phone NumberAll UPS contact infoGeneral UPS customer service info
~pixie7's UPS Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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