We paid nearly $*** to have UPS pack and ship a...

A UPS customer review by GetHuman user ~Amy Patricia from November 21st, 2017

Background on ~Amy Patricia's case

GetHuman: ~Amy Patricia - can you tell our other UPS customers when your case took place?
~Amy Patricia: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to UPS, and if so, how?
~Amy Patricia: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Amy Patricia a list of common UPS problems)
~Amy Patricia: "Lost package" was why I was trying to call.

~Amy Patricia's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amy Patricia: We paid nearly $*** to have UPS pack and ship an item half way across the country (USA). The UPS office doing the packing was fantastic. Helpful, capable, polite. But for years the local office has refused to deliver to our door because I complained about the pits and ruts their driver made in my driveway. Their answer? Refuse to deliver rather than drive with care. We received UPS packages here for * years with no problems, but for some reason the front office mandated the driver back up our fairly steep drive, and he spews gravel and digs pits when he does. So I complained. And they decided they could no longer deliver to this address. Including the aforementioned package. Not only do we have to go into town to pick up pkgs for which we pay for door-to-door delivery, they always mark the tracking file as "customer notified" without ever actually doing so. So we have to keep careful watch so our pkgs do not get returned to sender. This has happened to more than a couple packages. Fina
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Amy Patricia: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amy Patricia: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Amy Patricia: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~Amy Patricia: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amy Patricia taken from his UPS customer service problem that occurred on November 16th, 2017.


2.56 of 5 stars | 201 reviews

~Amy Patricia's UPS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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