UPS: Well for once they did actually seem to underst...

A UPS customer review by GetHuman user ~UPS Waco is bad from November 21st, 2017

Background on ~UPS Waco is bad's case

GetHuman: ~UPS Waco is bad - can you tell our other UPS customers when your case took place?
~UPS Waco is bad: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to UPS, and if so, how?
~UPS Waco is bad: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~UPS Waco is bad a list of common UPS problems)
~UPS Waco is bad: "Lost package" was why I was trying to call.

~UPS Waco is bad's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UPS Waco is bad: Well for once they did actually seem to understand my problem but don't know yet if their help is correct, will see in the morning. But this is just the tip of the iceberg as I have encountered * times in ** months. UPS is just AWFUL
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~UPS Waco is bad: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UPS Waco is bad: I'd give them a one out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~UPS Waco is bad: For that I would say two out of five.
GetHuman: And finally- any advice for other UPS customers?
~UPS Waco is bad: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UPS Waco is bad taken from his UPS customer service problem that occurred on November 13th, 2017.


2.56 of 5 stars | 201 reviews

~UPS Waco is bad's UPS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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