I live in Toronto Canada. UPS service is very b...

A UPS customer review by GetHuman user ~Rana from November 19th, 2017

Background on ~Rana's case

GetHuman: ~Rana - can you tell our other UPS customers when your case took place?
~Rana: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to UPS, and if so, how?
~Rana: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
Shows ~Rana a list of common UPS problems
~Rana: "Complaint" was why I was trying to call.

~Rana's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rana: I live in Toronto Canada. UPS service is very bad as compare to other courier service like DHL and Fedex . The delivery person are uneducated and not able to read the customers message in English before deliver the package. UPS need to hire some educated staff who will able to read English. **Even though i submit in the request that **"Please use Buzz Number and deliver my item after **PM. before that time i will not available at home"**No one use buzz number and secondly came at my door at **:**AM stick sticker at my door of "CUSTOMER WAS NOT AVAILABLE ", My massage clearly shows that i will not available before **PM on that day. What a jock, this is totally nonsense and poor performance of UPS delivery persons. which shows that UPS staff is highly uneducated and not able to read massages in English.***this is happens with me second time and now I decided to not use UPS services anymore in the future until UPS hire educated staff and delivery person who can read English massages.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Rana: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rana: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Rana: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS customers?
~Rana: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rana taken from his UPS customer service problem that occurred on November 10th, 2017.

UPS

2.56 of 5 stars | 201 reviews
UPS ReviewsUPS's Phone NumberAll UPS contact infoGeneral UPS customer service info
~Rana's UPS Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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