UPS is absolutely obnoxious. I spoke with them...

A UPS customer review by GetHuman user ~sweetteas from November 19th, 2017

Background on ~sweetteas's case

GetHuman: ~sweetteas - can you tell our other UPS customers when your case took place?
~sweetteas: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to UPS, and if so, how?
~sweetteas: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~sweetteas a list of common UPS problems)
~sweetteas: "Make a shipment" was why I was trying to call.

~sweetteas's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sweetteas: UPS is absolutely obnoxious. I spoke with them on the phone a few days ago and TWO people told me my business shipping rates would be standard rates. NOW When I call back they are telling me there are surcharges on top of that, AFTER I sent the rates of ** customers!!! OMG This is totally atrocious and they WILL pay for this. I am going to switch to Fedex or only ship what I can fit in USPS priority boxes from now on...
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~sweetteas: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sweetteas: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~sweetteas: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~sweetteas: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sweetteas taken from his UPS customer service problem that occurred on November 16th, 2017.


2.56 of 5 stars | 201 reviews

~sweetteas's UPS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS in any way.

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