UPS: Firstly a whole day wasted waiting in for a par...

A UPS customer review by GetHuman user ~mekon1971 from November 25th, 2017

Background on ~mekon1971's case

GetHuman: ~mekon1971 - can you tell our other UPS customers when your case took place?
~mekon1971: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to UPS, and if so, how?
~mekon1971: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~mekon1971 a list of common UPS problems)
~mekon1971: "Track a Package" was why I was trying to call.

~mekon1971's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mekon1971: Firstly a whole day wasted waiting in for a parcel that never arrived. After contacting the so called customer service I was told I'd receive a call back within the hour. Four and a half hours and another three further phone calls to the useless call centre later still no call back from them. Parcel redelivered when not in and delivery note through door stating the parcel was at a local agent to be collected. Went to agent and parcel not there. Another call to UPS and I'm told the parcel is in fact at their depot and I now can't collect it until after the weekend. That'll be * day late and a ** mile round trip to collect a parcel they were paid to deliver. Also no answer to my e-mail despite the auto response saying I'd get a reply within one business day. Be better using the Pony Express for deliveries. It's a pity there isn't a no star rating, this company would get it.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~mekon1971: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mekon1971: I'd give them a three out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~mekon1971: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~mekon1971: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mekon1971 taken from his UPS customer service problem that occurred on November 16th, 2017.


2.56 of 5 stars | 201 reviews

~mekon1971's UPS Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS in any way.

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