UPS: I called the toll-free number, trying to report...

A UPS customer review by GetHuman user ~mama tee-arr from November 20th, 2017

Background on ~mama tee-arr's case

GetHuman: ~mama tee-arr - can you tell our other UPS customers when your case took place?
~mama tee-arr: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to UPS, and if so, how?
~mama tee-arr: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
Shows ~mama tee-arr a list of common UPS problems
~mama tee-arr: "Track a Package" was why I was trying to call.

~mama tee-arr's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mama tee-arr: I called the toll-free number, trying to report that, even though it was witnessed by the intended recipient who was waiting for the driver in the hall, the driver made no effort to deliver the package I had sent. They claimed they couldn't deliver it because there was no apartment number on it. the mailbox is clearly marked with both name and apartment number.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~mama tee-arr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mama tee-arr: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~mama tee-arr: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~mama tee-arr: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mama tee-arr taken from his UPS customer service problem that occurred on November 18th, 2017.

UPS

2.56 of 5 stars | 201 reviews
UPS ReviewsUPS's Phone NumberAll UPS contact infoGeneral UPS customer service info
~mama tee-arr's UPS Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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