UPS: My package was "not delivered due to emergency...
A UPS customer review by GetHuman user ~merc3777 from November 20th, 2017
Background on ~merc3777's case
GetHuman: ~merc3777 - can you tell our other UPS customers when your case took place?
~merc3777: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to UPS, and if so, how?
~merc3777: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
Shows ~merc3777 a list of common UPS problems
~merc3777: "Change Delivery Address" was why I was trying to call.
~merc3777's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~merc3777: My package was "not delivered due to emergency situation." All i needed to know is can I drive in and pick up my shipment and could not get an answer to where my package is. There is no number available to the distribution center, only the *** number. I would sure like to know where my shipment is before I drive * hours out of my way. Not the first issue i have had by far. I will be going out of my way to avoid UPS in the immediate future.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~merc3777: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~merc3777: I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~merc3777: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS customers?
~merc3777: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~merc3777 taken from his UPS customer service problem that occurred on November 15th, 2017.
2.56 of 5 stars | 201 reviewsUPS ReviewsUPS's Phone NumberAll UPS contact infoGeneral UPS customer service info
~merc3777's UPS Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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